What Information We Hold and Why
When you create an account, we collect your name, email address, phone number, and date of birth to verify eligibility and maintain your account. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier —
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we do not store your full mobile banking PIN or password. We also collect device and browser data, including IP address and session timestamps, to detect unusual access patterns and keep your account secure. If you contact our support team, we retain that correspondence to resolve
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follow-up queries. All data is processed in accordance with applicable data protection law, and your access to our services depends on your local law and eligible regions. We do not sell your personal data to third parties for marketing purposes. Retention periods vary by data type:
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transaction records are kept for the period required by applicable financial regulations, while support chat logs are held for a shorter operational window.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.